Not on the High Street

Not on the High Street Contact Number

08435 040 929

Monday to Friday 8am to 8pm
Saturday 10am to 5pm

contact not on the high street

NOT ON THE HIGH STREET

If you need to speak with the customer services department at notonthehighstreet.com then you will need to call 08435 040 929. Lines are open from 8am-8pm Monday-Friday and 10am-5pm on Saturdays and bank holidays.  Notonthehighstreet.com is a web based marketplace where the best and most creative small businesses are selected to sell their products all within one easy site.  Not on the high street promotes the best of British designers where you can buy products that you (literally!) can’t find on the high street.

Your orders

You can easily place an order online at www.notonthehighstreet.com. You can also place orders over the phone by calling the customer service team on 0345 259 1359 which can be particularly helpful if you have any questions about a specific product prior to you ordering it.

If you want to check on the status of your order or amend an order then you can contact the team on 08435 040 929 where they can easily check anything you may need to know.

Returns and refunds

As not on the high street have different sellers that are used on the site, not all the returns policies are the same.  As a general rule, you will need to return the product (in it’s original packaging) within 14 days.  The buyer will also need to bear the cost of the postage and a signed for service is recommended.  If you wish to discuss the returns policy in greater detail then you will need to contact customer services on 08435 040 929.

Unfortunately, there are some products that are unreturnable and these include

  • Personalised, bespoke products that cannot be resold to another customer
  • Perishables (eg, food/flowers)
  • Specially commissioned pieces (eg, art, sculptures)
  • Items sold with a hygiene seal where this has been broken.

Wedding lists

Notonthehighstreet.com is an ideal place to have your wedding list.  You can easily selects the products that you wish to place on the list through the full website (please note that the wedding list service is not available on mobile devices) but you do need to register on the site before you can build your list.  At not on the high street, they take the process of selecting your wedding list very seriously, if you need to speak with one of their customer services for help and advice on specific products then contact the customer service team on 08435 040 929.

Selling with Not On The High Street

If you wish to be a seller for notonthehighstreet.com then you can apply online where all the information you need relating to how the site works and fees are readily available.  Some of the sites most successful sellers have an annual turnover of over 1 million!  You can also speak more directly to one of the helpful customer service advisors on 08435 040 929 If you want to find out more.

About notonthehighstreet.com

This award winning website was the brainchild of entrepreneur’s holly Tucker and Sophie Cornish and was founded in 2006.  Their idea was to help original and creative businesses and bring their products together in one place.  They now have thousands of small businesses who use the site to bring their products to a wider audience and more sellers are continually joining this highly successful company.  They use sellers who place importance on originality and quality and a lot of the products that are sold on the site can also be customised.  If you are looking for something different and quirky for the home, a present for you mum, dad, sister, brother or even your better half then not on the high street is sure to have something suitable.

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