Virgin Trains Contact Number

Virgin Trains Contact Number

Contact Virgin Trains between:
8am to 10pm, 7 days a week

08435 043 345

All calls are charged at 7p per minute plus your phone providers access charge. We are a call-forwarding service using our own 0843 telephone numbers and we are not associated or affiliated to any company on this website.

Virgin Trains contact number for:
Ticket Sales
Customer Services

VIRGIN TRAINS Contact Number

You can contact Virgin Train customer services on 08435 043 342 between 8am to 10pm, 7 days a week.


Whether you want to travel to Birmingham, Blackpool, Chester, Edinburgh, Liverpool, London, Manchester or any other destination then you can book your tickets over the phone by calling the team on 08435 043 342.

If your journey plans have changed, depending on the type of tickets you have purchased, you will be able to cancel your journey or change your travel times, you can check this by calling customer services on 08435 043 342.


Travelling first class is always luxurious, but with Virgin Trains it can also be inexpensive also. With first class travel you get; complimentary tea and coffee and biscuits etc, as well as larger seats to relax in.

The cost of upgrading at the weekend is a maximum of £15 one way and may be cheaper on some journeys. First class upgrades can be obtained on Saturdays, Sundays and bank holidays. . Speak to Virgin on 08435 043 342 to upgrade.


If you have lost something on one of Virgins trains or at a station then contact Virgin on 08435 043 342.


If you have been delayed for a minimum of 30 minutes then you may be eligible for compensation through Virgins delay repay. To find out how to claim then contact customer services on 08435 043 342.


For frequent First Class flyers, Virgin also have an exclusive Travellers Club which is an invitation only service. Virgin sign up new members monthly.

Use the Virgin Trains contact number on 08435 043 342. The customer service advisors can give you advise on how to give yourself the best opportunity to be invited onto the exclusive scheme.


If you are holding a party of event then Virgin also operate an exciting ‘Train Chartering’ service. Virgin can also provide any catering that you may have needs for. You may not need to charter a whole train so therefore Virgin also allow you to hire private carriages where you can travel in privacy and comfort. If you contact Virgin on 08435 043 342 and they will start making all the arrangements for you. By getting to know more information about your party then Virgin may also be able to help with other arrangements. Virgin have also helped charter coached, limos, hot air balloons, just let the team know what you are after and leave the work to them!


Virgin Trains, part of the wider Virgin Rail Group, promises that their passengers will enjoy a faster, greener and more comfortable journey when travelling with them. For over 15 years Virgin Trains have been covering multiple routes around the country, from Scotland to London and most places in between.

Committed to offering high quality service with reliable, punctual, clean and safe trains, Virgin Trains is proud of its Gold status with IIP (Investors In People). The Passenger’s Charter details the company’s aims for everyone who rides their trains, including things like reserved seats, refreshments and customer service representatives on each train.

If you want to enhance your travel plans, why not start your journey in a Virgin Trains first class lounge? You will have access to hot or cold drinks and snacks. Take advantage of the wifi to keep in touch with clients, colleagues, friends and family. Catch up with the day’s newspapers or TV news. Or just relax in designer chairs, created to be extremely comfortable. Continue that experience with a first class Virgin Trains ticket. Enjoy table service and complimentary food and drinks, in a comfortable atmosphere.


Passengers can also purchase newspapers and magazines, drinks and snacks, in the shop onboard the train throughout their journey.

Disabled passengers are definitely catered for on Virgin Trains and in the stations. There are spaces for wheelchairs and staff can arrange assistance for people who need help to get on and off the train. Wheelchair-friendly toilets, wider doorways, emergency alarms and an improved public address system also make travelling easier for everyone.

Speeding across the country on a Virgin Train at 125 miles per hour is quicker than driving and less hassle than flying. It’s a much more relaxing way to travel and you can arrive at your destination feeling calm and refreshed.

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